"My experience in the British Airways Amsterdam Office was absolutely wonderful. I was a bit nervous at first since I had to rebook one of my flights at the last minute because there were some unplanned changes, and I didn't know what to expect in terms of length and stress of the process. But the moment I stepped inside the office, I was received by a highly friendly staff who immediately erased all my concerns. They were also very sympathetic about my circumstances and acted promptly in finding me the perfect solution for my new flight.". The crew made the time to listen intently to my requirements and provided me with a number of different options that suited my circumstances the best. They not only rearranged my flight, but they also assisted me with an upgrade on the seat and gave me extensive information on the facilities available onboard. I was amazed at how efficiently they got everything done, and I never felt rushed or pressured to make choices. The office itself was clean and bright, with a contemporary and friendly design. It made the experience more akin to going to a luxury concierge service than an ordinary airline office. The staff were also extremely professional, providing advice on travel insurance and other services that could be used to make my trip better. I departed from the office feeling well-informed and adequately prepared for my trip. It is obvious that British Airways in Amsterdam is customer-focused, and I will surely be using their services again. Generally, an excellent experience, and I would strongly recommend the office to anyone who requires help with their bookings or questions about traveling."