The Delta Airlines Chicago Office frequently acts as a liaison between the airline and other local partnerships or events in addition to providing ticketing and customer service. Through sponsorships, charitable events, and environmental initiatives, Delta's active participation in the Chicago community is frequently managed by this office. As a result, it is crucial to establishing Delta's brand awareness and social responsibility programs in the city. These outreach initiatives help both tourists and locals, giving the airline's corporate image a more relatable feel.