hatbots vs. Voicebots in Telecom? Which Delivers Better CX

Firstly, you need to know that a voice bot is just like a chatbot, but it talks with spoken words, not text. You interact with it through your voice, like calling a customer care number and saying Check my data balance or Activate international roaming. It understands what you say using voice recognition and responds using synthetic speech like Alexa or Google Assistant, but is trained for telecom tasks.
visit: https://contaque.com/blog/chat....bots-vs-voicebots-in

Call Center Speech Analytics: How It Is Transforming Performance and Compliance

Speech analytics is a smart software tool that listens to what they say and also analyzes voice calls between customers and agents. It does things like transcribing the calls into text, identifying keywords, freezing topics, detecting tone and sentiment, alerting managers to non-compliance and scoring agent performance in real time.
visit: https://contaque.com/blog/call....-center-speech-analy

1800 Toll Free Number

The toll-free number in India starts with 1800. That means when your customers dial it they don't pay your business pays instead. These numbers are very easy to remember to build your brand and also let you offer 24/7 availability even across locations. Read more on our website:

https://contaque.com/blog/how-....to-get-1800-toll-fre

Cloud Telephony vs VoIP: Which Communication System is Better?

Cloud telephony and VoIP are often mistaken as the same, but they serve different purposes in business communication. Choosing the right one can impact cost, scalability, and call quality. Read more on our website:

https://contaque.com/blog/clou....d-telephony-vs-voip-

What is First Call Resolution?

First Call Resolution (FCR) is an indicator of a company’s ability to effectively handle customer interactions. Businesses that excel in FCR demonstrate a strong commitment to resolving customer issues, earning higher trust and loyalty. Read more on our website:

https://contaque.com/blog/what....-is-first-call-resol