Call Center Speech Analytics: How It Is Transforming Performance and Compliance
Speech analytics is a smart software tool that listens to what they say and also analyzes voice calls between customers and agents. It does things like transcribing the calls into text, identifying keywords, freezing topics, detecting tone and sentiment, alerting managers to non-compliance and scoring agent performance in real time.
visit: https://contaque.com/blog/call....-center-speech-analy
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