hatbots vs. Voicebots in Telecom? Which Delivers Better CX
Firstly, you need to know that a voice bot is just like a chatbot, but it talks with spoken words, not text. You interact with it through your voice, like calling a customer care number and saying Check my data balance or Activate international roaming. It understands what you say using voice recognition and responds using synthetic speech like Alexa or Google Assistant, but is trained for telecom tasks.
visit: https://contaque.com/blog/chat....bots-vs-voicebots-in
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